I work at Pivotal Labs where I lead agile teams that develop innovative and highly scalable mobile and web software.
Prior to this, I was the Principal User Experience Designer at Blue State Digital, a creative agency and technology firm that builds and mobilises communities to take action on behalf of some of the world’s leading brands, institutions, causes, and campaigns—most notably for both of Barack Obama’s presidential bids. In this role, I produced hands-on on designs for clients such as the Natural History Museum and the UK Labour Party. I also served as a creative lead that mentored project teams in human-centred design and lean methodologies.
I also advise two early stage social enterprises in the ways of design thinking. Both are tech and app-based startups that focus in the mobile payments and point-of-sales space and operate in Mexico, Colombia, Ghana and India.
Prior to this, I served as a global fellow at IDEO.org, the non-profit that grew from design and innovation firm IDEO. I worked for clients like the Rockefeller Foundation and managed a USAID innovation grant. My work launching mobile products in West Africa led to the startup Twilio naming me Doer of the Year for improving lives through telecommunications technology.
Previously, I was the point person for interactive projects at the World Bank where I developed online platforms for greater transparency and engagement with global and multilingual audiences. I built participatory experiences such as maps.worldbank.org, data.worldbank.org, and social media town halls. In this role, both Mashable and The New York Times have featured my work with international advocacy campaigns and digital products with social impact.
I began my professional life in journalism as an online producer for WashingtonPost.com, and later, ABC News. For shows like Good Morning America, I thought about how to bring digital audiences into the studio and engage the live audience online.
I get most excited by examining social problems from unexpected angles. My graduate work at the University of Oxford's Internet Institute mixed computer science and sociology to uncover how illicit organisations operate online using social network analysis. My research has led me to study economics in Cuba, environmental degradation in China, and underground schools in the conflict zone at the Thailand-Burma border.
I am most passionate about social change and technology.